qx99 Terms & Conditions

About the Platform

qx99 is an online gaming and betting platform that provides slot games, live casino, and sports betting services for Bangladeshi users. Accessing or using this platform means you are agreeing to be legally bound by these terms and conditions.

Structure of the Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form a complete legal agreement. In the event of any dispute, these terms and conditions will take precedence.

• This document is prepared in Bengali and will be interpreted in accordance with the laws of Bangladesh.
• qx99 reserves the right to amend these terms at any time.
• Continued use of the platform after any changes will be taken as acceptance of the updated terms.

Language & Interpretation

The Bengali version of these terms is the official and binding version. If any difference in meaning arises due to translation, the Bengali version will take precedence. If any part of the terms is unclear, please contact the qx99 support team.

Registration Requirements

To open an account at qx99, you must meet the following conditions:

• You must be 21 years of age or older.
• All information you provide must be true, accurate, and complete.
• Each person may operate only one account.
• Multiple members at the same household address may open separate accounts, but each person's identity must be verified individually.

Identity Verification (KYC)

qx99 follows an identity verification process to ensure a safe and transparent environment. Before processing a withdrawal or if you exceed certain transaction limits, you may be asked to provide the following documents:

• A scanned copy of your National ID (NID) or passport.
• A utility bill or bank statement for address verification.
• Verification documents related to your payment method.

qx99 may hold withdrawals until verification is complete.

Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. qx99 will never ask for your password by phone or email. If you suspect unauthorized access to your account, notify our support team immediately.

Ineligible Persons

The following persons may not open an account or use the qx99 platform:

• Anyone under 21 years of age.
• Anyone whose account qx99 has previously closed for any reason.
• Anyone who has voluntarily activated a self-exclusion policy.
• qx99 employees or close family members, where prohibited by policy.

Geographic Restrictions

qx99 primarily provides services to Bangladeshi users. Access to the platform from certain countries or regions may be prohibited. If access is attempted from such a restricted location, qx99 reserves the right to close the account and hold the balance.

Deposit Rules

The following methods can be used to deposit funds into qx99: bKash, Nagad, Rocket, Upay and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

• Minimum deposit amount: ৳100 (per method).
• Deposited funds are generally credited to the account instantly.
• Deposits from third-party accounts are not accepted.
• The correct reference number must be used when making a deposit.

Withdrawal Rules

The following conditions must be met to withdraw winnings:

• Minimum withdrawal amount: ৳800.
• Withdrawal requests generally take 30 minutes to 3 hours to process.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if identity verification (KYC) has not been completed.
• Bonus winnings cannot be withdrawn until the wagering requirements tied to the bonus have been met.

Welcome Bonus

New members making their first deposit at qx99 will receive a 100% first deposit bonus up to ৳20,000.

Example: If you deposit ৳1,000 you will receive ৳1,000 in bonus, giving a total balance of ৳2,000. Or if you deposit ৳42,000 you will receive a maximum bonus of ৳20,000, giving a total balance of ৳62,000.

Wagering Requirements

Welcome bonus wagering requirement: 15x (on the bonus amount). Wagering is calculated on the bonus amount only, not on the deposit amount.

Example: ৳1,000 bonus × 15 = ৳15,000 in bets must be placed before bonus winnings become withdrawable.

• Only the deposited amount is withdrawable before wagering is complete.
• Not all games may contribute equally to wagering calculations.
• Wagering must be completed within a specified time limit — check the detailed terms of each offer.

Bonus Abuse Prohibited

qx99 uses active monitoring to prevent bonus abuse. The following activities will be considered bonus abuse:

• Claiming bonuses through multiple accounts.
• Attempting to meet wagering requirements through coordinated bets (betting on opposite sides).
• Attempting to convert bonus funds through rapid deposits and withdrawals.

If abuse is proven, qx99 may cancel the bonus and close the account.

General Betting Rules

• A confirmed bet cannot be changed or cancelled.
• If a game is interrupted mid-way due to a technical fault, qx99 may declare that round void.
• The decision of the game management software is considered final.
• qx99 system logs will be treated as the primary evidence for resolving disputes.

Sports Betting

qx99 offers betting on various sports including cricket, football, and kabaddi. The following rules apply to sports betting:

• If an event is cancelled, the stake for that event will be refunded.
• Settlement will be processed automatically after the official announcement of the match result.
• Settlement rules in the case of a draw may vary according to the conditions of each market.

Strictly Prohibited

• Fraud, deception, or providing misleading information.
• Creating multiple accounts or using another person's account.
• Software hacking, using bots, or playing games through automated systems.
• Any attempt to manipulate game outcomes.
• Using the platform for money laundering or terrorist financing.
• Harassing or abusing other users.
• Conducting transactions using stolen credit cards or another person's identity.

Data Protection

qx99 applies the highest technical security measures to protect your personal information. Our platform is secured by SSL encryption. For more details, please read our Privacy Policy.

• Your information will not be sold to third parties.
• Information may be disclosed to authorities when required by law.
• You have the right to request deletion of your data.

Cookies & Tracking

qx99 uses cookies to ensure the website functions properly and to improve the user experience. By continuing to use the platform, you are considered to have consented to the use of cookies.

Responsible Gaming Policy

qx99 believes that gaming is for entertainment — not a substitute for income. We place responsible gaming as our highest priority. To that end, the following features are available to users:

• Setting Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Taking a Break: Temporarily suspend your account for a specified period.
• Self-Exclusion: Contact the support team for long-term or permanent self-exclusion.
• Reality Check: A feature that reminds you how long you have been playing.

For more details, visit our Responsible Gaming page.

Account Closure by qx99

qx99 may suspend or permanently close an account without notice in the following circumstances:

• Any violation of these terms and conditions.
• If evidence of fraudulent activity is found.
• If identity verification cannot be completed.
• If the account remains inactive for an extended period (as per the applicable policy).

Account Closure by the User

You may request to close your account at any time. In that case:

• Complete all pending withdrawals.
• Notify the support team in writing at: [email protected].
• Any active bonuses will be cancelled.
• Even after the account is closed, data may be retained for legal purposes.

Limitation of Liability

qx99 will not be held liable for the following:

• Interruptions to gameplay due to loss of internet connection.
• Losses caused by technical failures of third parties.
• Losses arising from the user's own negligence (such as sharing a password).
• Service disruptions caused by natural disasters or force majeure events.
• Service limitations resulting from compliance with government or legal directives.

Indemnification

If you violate qx99's terms and conditions or infringe upon the rights of a third party, you will be responsible for any legal costs and damages incurred by qx99 as a result. qx99 reserves the right to defend itself and seek compensation in such cases.

Amendment of Terms

qx99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes:

• A notice will be displayed on the platform.
• A notification may be sent to the registered email address.
• The date of the change will be updated on this page.

Continued use of the platform after the new terms and conditions come into effect will be deemed acceptance of the new terms.

Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 — support is available in Bengali and English.

We will review complaints and take action as quickly as possible.