qx99's Privacy Policy
— Your Information Is Our Responsibility
Every transaction and piece of personal information you share is protected by SSL encryption and strict security measures. qx99 always treats your privacy as a top priority.
qx99 (referred to hereafter as "we", "us", or "the platform") is committed to providing a safe and reliable online gaming experience in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you use our website qx99.bar, how that information is used, how it is stored, and when it may be shared with third parties.
By using our services, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our platform and contact us.
Types of Information Collected
When you register and use services on the qx99 platform, we may collect the following types of information. This information is necessary for managing your account, processing transactions, and ensuring a secure experience.
A. Identity Information
- Full name and date of birth (for age verification)
- National ID or passport number (during the KYC process)
- Valid email address
- Mobile number
- Permanent or current address
B. Financial Information
We collect payment-related information to process transactions. However, full card numbers or bank PINs are not stored on our servers.
- bKash, Nagad, Rocket, or Upay account number (partial, masked)
- Bank account type and name (for transfers)
- Deposit and withdrawal transaction history
C. Usage Information
- Game play history and session data
- Device type, operating system, and browser information
- IP address and approximate location
- Data related to clicks, navigation, and time spent on the site
How Information Is Collected
qx99 may collect your information through various methods. Each method is transparent and based on your consent.
Information You Provide Directly
You provide information directly when you create an account on our platform, fill in a login form, request a deposit or withdrawal, or contact our support team.
Automatically Collected Information
When you browse our site, our servers and analytics systems automatically collect certain technical data. This includes cookies, log files, and device fingerprinting.
Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may verify your information with authorised third-party service providers. This is part of a fully regulated process.
Purpose of Using Information
qx99 uses the information collected only for specific and legitimate purposes. We process your information for the following reasons:
Service Delivery & Operations
- Account creation, management, and verification
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
- Providing bonuses, promotions, and VIP benefits
- Game session tracking and ensuring fair play
Security & Regulatory Compliance
- Prevention of fraud, money laundering, and other illegal activities
- Age verification — services are provided only to those aged 21 or above
- Compliance with applicable regulations and audit processes
- Prevention of unauthorised access to accounts
Service Improvement & Communication
- Improving platform performance and user experience
- Sending important service-related notifications
- Resolving issues through the customer support team
- Responsible gaming monitoring and support
Cookies & Tracking Technologies
qx99 uses cookies and similar technologies to operate the website effectively and to improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the site. Maintaining login sessions, managing security tokens, and saving your preferences are not possible without them. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferred language, theme settings, and other customisations. They personalise your experience.
Analytics Cookies
Analytics cookies are used to collect data on which pages are visited most, how long users stay on the site, and where issues may be occurring. This data is aggregated and not personally identifiable.
Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.
Data Storage & Security
qx99 uses industry-standard technical and administrative measures to protect your personal and financial information.
Technical Security Measures
- 256-bit SSL encryption — all data transfers are secured
- Encrypted database — stored data is kept in an encrypted state
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- 24/7 monitoring for detecting suspicious activity
Data Retention Period
We retain data only for as long as it is needed to provide services and meet legal obligations. Even after an account is closed, some data may be retained for a specific period due to regulatory requirements.
Response to a Data Breach
If a data breach occurs that may affect your information, we will notify you promptly and take the necessary steps. Our incident response team is always on standby.
Sharing Information with Third Parties
qx99 never sells your personal information. However, in limited circumstances, information may be shared with trusted partners to operate our services.
Service Provider Partners
We engage specialised companies for payment processing, identity verification, fraud prevention, and managing technical infrastructure. These partners work under strict confidentiality agreements and use your information only for the defined purpose.
Legal Requirements
We may be required to disclose information in response to a court order, a lawful request from law enforcement, or a requirement under applicable law. In such circumstances, we will provide only the minimum information necessary.
Business Restructuring
If qx99 undergoes a merger, acquisition, or asset transfer, user information may be transferred. Even in such cases, the terms of this privacy policy will remain in effect and you will be notified in advance.
Game Providers
Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game studios may receive the minimum session data necessary to operate games properly. This is essential for an uninterrupted gaming experience.
Your Rights
As a qx99 user, you have the following rights over your personal information. Contact our support team at any time to exercise these rights.
Access & Review
You may request a copy of your personal information held by us at any time. We will provide it within a reasonable timeframe.
Right to Correction
If there is any inaccuracy or error in your information, you may request a correction. We will update it as soon as possible.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some data may need to be retained due to legal obligations or ongoing disputes.
Objection to Processing
You may object at any time to the processing of your information for direct marketing purposes. From that point on, we will stop using your information for that purpose.
Account Closure Request
If you wish to close your account at qx99, please inform our support team. Any pending transactions or bonus conditions must be settled before the account is closed.
Privacy of Minors
All services at qx99 are for those aged 21 or above only. We do not intentionally collect any information from minors.
Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected by mistake, we will delete that information immediately and close the associated account.
If you become aware that a child or teenager has created an account on our platform, please notify our support team immediately.
Third-Party Links
The qx99 platform may occasionally contain references to third-party websites. These websites are outside our control and have their own privacy policies.
We are not responsible for the privacy practices of third-party websites. We therefore advise reading their privacy policy before visiting any external site.
Policy Changes & Updates
qx99 reserves the right to amend or update this privacy policy as needed. We will notify you according to the nature of the change.
Significant Changes
If any major changes are made to this policy that directly affect your rights or privacy, we will send a notification to your registered email and display it prominently on the site.
Minor Changes
For language clarifications or minor editorial changes, updating the site is sufficient. Continued use of the platform after changes are made will be considered your agreement to the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always here for you.
After receiving a privacy complaint or data request, we will get in touch with you within a reasonable time and make our best effort to resolve the issue.
qx99 believes that protecting your information is not merely a legal obligation — it is our ethical responsibility to you. We are committed to always being vigilant in safeguarding your privacy.